Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your pet’s appointment, we ask that you provide at least 48 hours’ notice whenever possible. Appointments are limited, and advance notice allows us the opportunity to offer that time to another pet in need of care.
If you are unable to keep your appointment, please call our office as soon as possible.
Cancellations & No-Shows
Appointments cancelled or rescheduled with 48 hours’ notice or less may be subject to a no-show fee.
Clients who do not arrive for a scheduled appointment and do not provide sufficient notification may also be charged a no-show fee.
Late Arrivals
Please arrive 5-10 minutes prior to your appointment time. If you’re running late, please call us as soon as you know, so we can discuss it with the doctor. If you arrive 5 minutes late, the doctor reserves the right to ask you to reschedule. If you arrive 10 or more minutes late, your pet will not be seen, and it will count as a “no-show.”
